https://virtualeps.com ("our side") is a site operated by us, Virtual EPS ("We"). We are committed to the privacy of the users of our side.
We also have a dedicated data protection officer who may be contacted in relation to any privacy or data protection issues through the above email address.
Who is covered by this Policy?
Online visitors to https://virtualeps.com as well as customers, including end users of the Virtual EPS services, online payments platform, and related tools.
What Information do we collect?
Depending on who you are and how we are serving you, we may collect information including full name, e-mail, phone number, organization address, billing address, card address, IP address, and other information collected by customer through custom fields, if any.
How do we use this information?
To provide the Virtual EPS services, as well as customer service, to complete your transactions, to provide you billing services, and to periodically contact you for transactional as well as marketing purposes. We may also use your information for our business accounting and tax purposes.
Who else may access this information?
Yes, we do. We also may collect log files for behavioural advertising (which you can opt out of). This includes information relating to website usage, analytics services, and IP information for performance monitoring.
How can you exercise your rights as a data subject?
Most rights can be exercised by contacting us at email@example.com. Other rights such as rectification of your data can be exercised through your account’s self-service portal. Data portability requests may be directed to our support staff at firstname.lastname@example.org. If you are an end user, please note that, in relation to billing services to our customers, the personal information we collect is that which is provided to us by customers we work with. In such cases, please contact the concerned customer (your service provider) for more details. If you are not sure about your service provider, you can get in touch with us at email@example.com.
We periodically review this Policy and will endeavour to notify you of any changes by email. However, please continue to check this page for updates.
2. What information do we collect?
We collect personal and non-personal information from you when you register on our site and configure your details. When ordering or registering on our side, you may be asked to enter your name, e-mail address, business name and/or padded credit card information when applicable.
This refers to:
Account Information: including First Name, Last Name, Email, Phone Number, Organization Address, Billing Address, and Internet Protocol (IP) addresses.
Billing Information: including First Name, Last Name, Email, Phone Number, Billing Address, Shipping Address, and Locale.
Credit Card Information: including First Name, Last Name, full PAN and Card Address.
Custom Fields: including any other personal information, if stored by customer in the course of business.
3. On what basis do we collect your information?
In most cases, we collect your information on the basis of your desire to avail a particular service from us or to complete a transaction using our platform, in other words for the provision of the Virtual EPS services. Therefore, our processing in many cases occurs on the basis of your consent or the need to perform a contract that we may have with you (also on behalf of your end users). However, in addition to collection on the basis of consent, there are other bases on which we may collect or process your information.
These are as follows:
We collect and also store your personal data as part of our legal obligation for business accounting and tax purposes such as in relation to record-keeping, compliance, disputes, and filings.
We will occasionally send you product updates where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non- intrusive and is processed on the grounds of legitimate interests.
On the basis of your opt-in, we will send you updates related to events, webinars, blogs and other marketing and promotional activities where we have assessed that it is beneficial to you as a customer and in our interests.
4. What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service: in the context of customer support your information helps us to more effectively respond to your customer service requests, in relation to the Virtual EPS services.
To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails: the email address you provide in the application, may be used to send you information and updates pertaining to your usage, in addition to receiving occasional company news, updates, related product or service information, related to the Virtual EPS services.
You as a data subject have the right to opt out of (a) disclosures of your personal information to third parties not identified at the time of collection or subsequently authorized, and (b) uses of personal information for purposes materially different from those disclosed at the time of collection or subsequently authorized. To exercise this right, please reach out to firstname.lastname@example.org.
5. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Transport Layer Security (TLS) technology and then stored into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. If you have any questions about the security of your personal information, you can contact us at email@example.com.
The personal data we collect is stored on infrastructure provided by AWS within Europe and our disaster recovery location is situated in EU, Frankfurt. AWS implements and maintains industry- leading security standards. AWS Cloud Security
What are Cookies? Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Log files. As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. We may also use your IP address for application performance monitoring and for blocking anomalous usage.
7. Do we share any information to outside parties?
We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service or processing your payment. These companies are authorized to use your personal information only as necessary to provide these services to us. Third parties used by our side for the provision of Virtual EPS services, are listed at the Sub-processors page. In addition, your merchant may have also enlisted third party service providers to help serve you. Sub-processors
We may also disclose your personal information as required by law, such as to comply with a governmental request, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our site, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
8. User Access and Choice
Upon request, we may provide you with information about whether we hold any of your personal information. You may access, correct, request deletion of your personal information, or withdraw the consent provided, by logging in to your account or by contacting us at firstname.lastname@example.org.
Some rights such as rectification/correction of your data can be exercised through your account’s self-service portal.
Please note that, in relation to billing services to customers, the personal information we collect is that which is provided to us by customers we work with. In such cases, please contact the concerned customer (your service provider) for more details. If you are not sure about your service provider, you can get in touch with us at email@example.com.
You may also contact us to confirm if we are processing any information relating to you. We will respond to your request within a reasonable timeframe.
We will retain your information as needed to provide you with our Virtual EPS services. Once your relationship with us is terminated, we will delete any personal information we hold within a period of 120 days from date of termination. Even if you close your account with our side for the provision of the Virtual EPS services, we will still retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.
When you register for an account, and after we have received your explicit consent to do so, we will use your name and email address which you have opted-in to send periodic emails to you of both promotional and transactional in nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at firstname.lastname@example.org.
Upon request, we will endeavour to provide you with a complete copy of your personal data held or processed by us in a structured, commonly accepted, and machine-readable format. We have provided this as a part of service to download required data whenever needed by the customer themselves.
We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature, but are strictly related to the provision of the Virtual EPS services to you.
9. Third Party Links
Occasionally, at our discretion, we may include links to our merchant partners (third party products or services) on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
10. Terms of Service
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our site.
Information Related to Data Collected through our Products and Services
Information Related to Data Collected for our Customers
We collect information under the direction of our customers, with no direct relationship with the individuals whose personal data we process. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our Virtual EPS services, please contact the customer of ours that you interact with directly.
We may transfer personal information to companies that help us provide our Virtual EPS services to you. Transfers to subsequent third parties are covered by the service agreements with our customers.
Access and Retention of Data Controlled by our Customers
Virtual EPS acknowledges that you have the right to access your personal information. Virtual EPS has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Virtual EPS customer (the data processor). If requested to remove data we will respond within a reasonable timeframe.
We will retain your information as needed to provide you with the Virtual EPS services. Once your relationship with us is terminated, we will delete any personal information we hold within a period of 120 days from date of termination. Even if you close your account with us we will still retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.
11. Your Consent
13. Contacting Us
Last updated 9 October, 2021